Frequently Asked Questions
What are your hours of operation?
We’re open from 5 AM to midnight, seven days a week, offering flexible care for busy families.
What meals do you provide?
We provide homemade, nutritious meals, including breakfast, lunch, dinner, and healthy snacks. We accommodate dietary restrictions and allergies with prior notice.
What ages do you serve?
We care for children aged 2 months to 12 years, ensuring age-appropriate activities and attention for each group.
Is your staff certified?
Yes, all staff members are CPR and First Aid certified. They also undergo regular training in child development, safety, and hygiene protocols.
What activities do you offer?
We offer a variety of activities, including arts and crafts, storytelling, outdoor play, educational games, and group learning to foster social and cognitive development.
What is your child-to-caregiver ratio?
We maintain a low child-to-caregiver ratio to ensure each child receives personalized care and attention.
Do you provide transportation?
Yes, we offer safe pick-up and drop-off services within a limited radius for an additional fee.
What is your policy on sick children?
For the health and safety of all children, we ask that sick children stay home until they are symptom-free for at least 24 hours.
Do you offer potty training support?
Yes, we collaborate with parents to support potty training in a positive and consistent manner.
Do you provide updates to parents?
Yes, we send daily updates, including meal details, nap times, activities, and any notable moments, via a secure parent communication app.
Are there any enrollment requirements?
Yes, we require a completed enrollment form, up-to-date immunization records, and a signed care agreement before the first day of care.
Do you celebrate birthdays and holidays?
Absolutely! We celebrate children’s birthdays and have festive activities for holidays, creating a fun and inclusive environment.
What is your discipline policy?
We use positive reinforcement and redirection techniques, focusing on teaching rather than punishing.
Do you accept government subsidies?
Yes, we accept childcare subsidies and are happy to assist families with the necessary paperwork.
What is your tuition and fee structure?
Our rates are competitive and based on age and schedule. We also offer sibling discounts. A full fee schedule is available upon request.
Is there outdoor playtime?
Yes, we have a secure outdoor play area where children can enjoy fresh air, physical activity, and safe exploration.
What is your policy on naps?
We provide quiet, comfortable spaces for naps and follow each child’s sleep schedule as closely as possible.
How do you handle emergencies?
We have detailed emergency procedures in place, and our staff is trained to handle a variety of situations. We also keep parents informed immediately.
Do you provide references?
Yes, we are happy to provide references from current or previous families upon request.
How do I schedule a tour?
You can schedule a tour by contacting us via phone or email. Tours are available during business hours by appointment.